Our standard policy is that ALL SALES ARE FINAL. Better Gazebos does not accept returns unless there was a defect in workmanship and/or manufacturing or there was damage during shipping. This is primarily due to the high costs involved in returning an item including shipping costs and restocking charges. These charges can total to between 40% and 60% of the purchase price.  

However, there are rare cases when we will consider receiving a item to be returned. If there are extenuating circumstances please call us to discuss the matter.

Our customer service department is always interested in working with our valued customers. If you have any questions regarding a product you purchased from Better Gazebos, please contact our customer service department at 1-800-98-SHEDS (1-800-987-4337) during normal business hours which are M-F from 8am - 5pm (MST).

Thank you!